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Posts Tagged ‘ e-commerce ’

Just to share my experienced on the GemFive marketplace. As you may or may not know, GemFive is a marketplace which operated by GuoLine eMarketing, one of the subsidary company under Hong Leong Group.
I shared this article out hoping that GemFive management team to aware what and how to find tune on their company policy and the operation flow so that they can improve themself in the e-market place in Malaysia and able to create a better platform for both buyer and seller to enjoy the online transact

 

The story started herewith I’d bought some organic product from one of the merchant which they advertised their product in GemFive and 40% discount code being given, so as a big brand under Hong Leong Group, I trust that it should not have any problem for me to do transaction on this platform, so I make my order and use the discount code given, maybe is not my luck and at that point of time, their mother company system is down (Hong Leong Bank online) after tried several times, still no luck to transact it, but the system is so smart to reserve all the fail transaction stock quantity until the website show out of stock for certain product which I like to purchase of. That’s fine, it’s a way of security mechanism to product the buyer orders.

 

After this I tried on another payment method to make payment which is the HLB credit card, again, i have no luck to received the 3D verification code. At the end I had to give up to use my HLB credit card, and try my luck with another bank credit card, yes, it was success. All this happened on 12 Jun 2016 at the night time, that’s no any support or customer service at this point of time for you to get in touch of. This is a very bad experiences as a buyer, we really hope that we can get immediate response or maybe few hours delay email reply whenever we need help, but as a e-commerce platform, that’s no any support which able to get at this point of time.

 

Everything was done and I expected to get my order update maybe 1-3 working days and shall be receiving my product after 3-5 working days. Unfortunately, I never get any update from them after 8 working days or 10 calendar days. That’s no any update not even the tracking code has been provide and after 2 working days of my order, i email to their lovely customer support, and I get the reply where they

“Please be informed that your order is still being processed by the merchant as the standard delivery is within 3-5 business days as stated on our product page. You will receive an email from GEMFIVE provided with tracking number once your order is shipped.

If you need further assistance, you may send us an email at [email protected] and we will do our best to assist you.”

 

Than I wait another 3 days where i emailed the CS again to check the order update, the following reply given.

“We would like to inform you that your items has been packed by the merchant and it’s ready for delivery via Kangaroo Worldwide Express. You will receive an email from GEMFIVE provided with tracking number once your order is shipped.

If you need further assistance, you may send us an email at [email protected] and we will do our best to assist you.

For additional information, please check out our help centre found at the bottom of www.gemfive.com main page.”

 

On 18 Jun (which is about 6 days after) I sent another email to the cs and get the reply

“Please be informed that your order is still being processed by the merchant as the standard delivery is within 8-10 business days as stated on our product page. You will receive an email from GEMFIVE provided with tracking number once your order is shipped.

If you need further assistance, you may send us an email at [email protected] and we will do our best to assist you.”

 

Their policy change from 3-5 days to 8-10 business day just within few days time, but the system still showing 1 – 6 business day to all major city in Malaysia. I am not sure is their management make the changing because of that merchant or their customer service change the policy by them self without inform their IT to update the website.

GemFive Delivery Policy

Finally on 20 Jun 2016, the customer service provide me the tracking code from Kangaroo Worldwide Express with the tracking link, even after 2 days the tracking code given, I still not able to track the delivery.

Kangaroo worldwide express tracking

 

If as the buyer point of view, I am not  recommending to try your luck in this website, unless a very big discount being provided and you are totally not urgent to get your perchance product, which mean you can wait for 1 month or 2 after you make the payment, than should be fine, or else you can try on any other platform as nowadays there are so many platform available such as   Lelong.com.my, 11street.com.my, lazada, Qoo10, Shopee and so on, no point for you to keep waiting and waiting and dealing with such kind of people.
As I’m one of their merchant as well, i do hope that GemFive can increase their reputation in the market and also improve the user satisfaction so that they can create the win-win situation for all party.

alibaba-drone

Is drone delivery the future of ecommerce? That’s an open question, but the concept looks to be taking a big blow in China this month, with authorities slated to roll out regulations that will reportedly ban urban drone delivery.

 

Currently, drones exist in a relatively unregulated space in China. But at the General Aviation Development Summit in Beijing last week, China Aircraft Owners and Pilots Association (AOPA) secretary Ke Yuyu revealed that a new set of draft regulations on drones are due to be released this month. These new rules have already been passed by China’s Civil Aviation Administration and are currently in the middle of other approval procedures.
As they stand, the regulations don’t look good for those who were hoping that drones would one day replace China’s fast-delivery bike couriers. Ke says the regulations would require registration and aviation authority approval for drones over 25 kg (55 lbs), and drones capable of carrying cargo or weighing more than 150 kg (330 lbs) would be subject to even more stringent restrictions. But passing those restrictions won’t change things for ecommerce players, because according to Ke the regulations ban drone delivery outright in congested urban areas.

 

These regulations haven’t been formally passed or even released yet, so it’s possible that Ke is mistaken or that the final draft could include changes. Certainly, ecommerce players with plans for drone delivery (like Alibaba) may want to lobby aviation authorities for looser rules. And of course, we still don’t know the specifics, so it’s possible the regulations sound harsher in summary than they are in actuality.

 

Whether they’re as harsh as they sound or not, the new rules likely aren’t a permanent ban. Instead, they’re more of a recognition that drone technology isn’t sophisticated enough yet. In its current state, drone delivery in urban environments could be dangerous due to the high number of obstacles and the high probability of people getting hurt if there is an accident. So while urban drone delivery will be banned for now, it might well be unbanned at some point in the future if authorities are convinced the technology is there to do it safely.

MyMotorMailBanner

MyMotor.my is Malaysia’s First Motoring Buying and Selling portal. MyMotor.my aim is to search for, obtain and offer for sale Malaysia’s motoring best buys on their website for both private and trade customers. Every car on sale is checked and verified by MyMotor specialize. MyMotor.my is backed up by one of Malaysia’s biggest e-commerce companies MyEG.

 

MyMotor.my is provide the win-win-win situation for both the seller, buyer as well as the website operator, because MyMotor will suggest the car price to sell at the price usually above the lower dealer trade-in price and higher dealer forcourt on-sale price. Not only that, MyMotor.my will help to answer and screen through all the queries from the buyer, if serious buyer is identified than MyMotor.my will only get in touch with seller to see whether want to proceed with the sales.

 

As the buyer, you may feel confident with the website because all the car listed in MyMotor.my was went through the inspected by the MyMotor.my technician to make sure the status of the vehicle. If the buyer are happy with the price shown or would like to make an offer, then contact MyMotor.my to arrange for the viewing of the car at the convenience time.

 

Once the buyer confirm the purchase, than they need to pay the RM 500 as the deposit to MyMotor.my and they can help to arrange for all the financing, paper work as well as if you wish you trade in your old car.

Gloria Food Logo

 

The online ordering system for restaurants by http://www.gloriafood.com allows restaurant owners to take online orders straight on their smartphones/tablets and process them extremely fast and easy. With our online ordering restaurant app, online orders are retrieved and confirmed in real time, providing a smooth real time ordering experience both for the customer and the restaurant owner.

 

Once an online order is placed via the restaurant’s website or Facebook page, the restaurant app on the mobile device generates a ringing sound notification. The restaurant owner needs only check the order and customer details, accept the order and set an estimated time for order delivery or pickup.

 

What make the www.gloriafood.com great is they cost nothing for every restaurant owner to use, no commission charges, no monthly commitment, no hidden charges (except for premium features), and it’s also come with web, social and mobile integration.

 

 

Turning your smartphone or tablet into order taking device, Gloria Food provide the native apps which can download from the online store easily to start taking your online order

Turning your smartphone or tablet into order taking device, Gloria Food provide the native apps which can download from the online store easily to start taking your online order

Gloria Food allow you to easily plug in the online menu ordering system into your Facebook Page with just few click

Gloria Food allow you to easily plug in the online menu ordering system into your Facebook Page with just few click

Sample food ordering page in Gloria Food

Sample food ordering page in Gloria Food

The following are the introduction video for Gloria Food and also the product screen shot:

Learn more and create your restaurant account at http://www.gloriafood.com

After you buy or sell an item in Lelong.com.my, you have a chance to leave Feedback by rating your trading partner and writing a comment. Each member has a Feedback Profile, which is made up of the ratings and comments that were left for them by the buyers and sellers they’ve had transactions with.

 

Using My Lelong is a great way to help you keep track of your Feedback, especially if you buy or sell regularly.

 

To leave Feedback:

  1. Click My Lelong at the top of most Lelong pages. You may be asked to sign in.
  2. Click the My Buying tab, and then click the My Purchase link on the left.
  3. On the right hand side of the page, you will saw the list of Purchase that you had make
  4. Click the Rate [Seller ID] link in the seller column.
  5. Enter a rating and comment for your trading partner.
  6. Click the Place Rating button.

How to rate seller in Lelong Step 1How to rate seller in Lelong Step 3
How to rate seller in Lelong Step 4

 

 

 

Viewing Feedback you received

  1. Click My Lelong at the top of most Lelong pages. You may be asked to sign in.
  2. Scroll down until your profile section
  3. You will see the rating just beside your profile photo
  4. Click on the rating number
  5. You will see who gave you the feedback before, either from your seller or from your buyer

View Lelong.com.my rating received

View Lelong.com.my rating received Step 2

Conversions are vital to your sales. Many times, small efforts can mean big increases in profits. Here are 10 tips on how to increase conversions:

  1. When doing an A/B test, always have a control group so you know if you’re improving.
  2. Every word is important – which words you choose for your offers make a huge difference, so test different versions. Words like “free”, “trial” or “limited offer” can increase or decrease your conversion rate.
  3. Use Data, not opinions, to make decisions – You may think something looks pretty or would be effective, but you don’t really know until you test it, either with an A/B test or checking your analytics. The best validation of a test is if someone buys. A opinion doesn’t matter if no one is buying.
  4. Be Patient – Allow plenty of time to collect statistically relevant data, at least 30 conversions.tips-improve-ecommerce
  5. Color makes a different – different colors affect people differently, so keep in mind that colors affect conversion rates. For example, red vs. green. Stop and go. Think about how you feel when you see a red button vs. a green one.
  6. Many people dislike reading – try different formats on your site – video, text, images. That way you are communicating in the way your visitors consume information.
  7. Some people like reading – on the other hand, some people, often analytical, like to read and find out all they can. For some products, off the detailed, fine print.
  8. Help people trust you – Many people are hesitant about putting in their credit card and personal information into a website they don’t know. Add trust elements such as the TRUSTe badge or the BBB seal, as well as client testimonials (text and video).
  9. Look at the large picture – there are many steps along the way to conversion: find product, select product, add to cart, enter credit card, check out, etc. Work on each step, but keep in mind that all that matters is if they buy.

 

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Starting an online business is the dream for most of the people as they can start selling product to customer around the world without leaving your home or computer. But when your order start to coming in and the sales getting increases, logistics and storage for the product will become an issue to you especially if you don’t have a proper stock control system or stock keeping experience to handle everything.

Than iSIS is here to help you to resolve the storage and fulfillment process. iSIS is Malaysia first and only company that provide the A to Z from fulfillment services, warehousing, pick & pack services solution provide for the E-Commerce entrepreneur.

iSIS started from a conversation between several friends with a shared passion for entrepreneurship. From their own experiences, they noted the vast options available to online businesses for web hosting and payment gateways. But when it came to logistics, there seemed to be no integrated service provider. Thus, entrepreneurs were often left frustrated at having to deal with endless avenues. It was almost tragic – all that hassle for something that seemed almost an afterthought when starting the business.

The product and services that provided by iSIS basically divided into 2 big category:

  • Fulfillment
    • WAREHOUSE MANAGEMENT SYSTEM (WMS) – Manage your inventory accurately and effectively, reducing stock losts with our Warehouse Management System.
    • STORING PRODUCTS – Reduce your fix cost, increase or reduce of storage space according to your needs, clients will only pay for space that is used.
    • PICK – System guided picking process to ensure that the right product at the correct quantity reaches the right customers.
    • PACK – Professional packaging enabling your customer to receive their package with an ease of mind.
    • ODIN – Clients can check existing stock status on a real time basis to ensure no orders are left out.
    • CARRIER SELECTION – Selecting the most cost-effective carrier/courier selection, based on location and service level provided.
  • Delivery
    • SAMEDAY DELIVERY – iSIS also offers sameday delivery for time sensitive packages. Able to help deliver last minute parcels to customer within selected area.

    • ODIN – Key in delivery orders easily, and track your parcels through ODiN’s simple interface. Schedule your pick-up with just a few clicks online.

    • CASH ON DELIVERY – iSIS offers Cash on Delivery (COD) services, specially for online merchants that deal with high value goods.

Official website: http://www.istoreisend.com/

A money changer counts Malaysian ringgit

Malaysian consumers are among the least confident people in the world when it comes to shopping online and 6 in 10 Malaysians prefers cash as daily spending method, a recent study shows.

According to a survey by research company Nielsen, 60% of Malaysian consumers say their preferred payment method for daily spending is paper rather than plastic.

The same source indicates that Malaysians’ preferred form of payment is cash (60%), credit card (20%), debit card (14%) and prepaid card (2%). This preference for cash was even stronger in the Philippines (74%), Thailand (68%) and Vietnam (61%).

When it comes to cyber-safety concerns, research points out that more than half of Malaysian respondents (55%) say they are either hesitant or would not shop online and use their payment card details on either a smartphone or tablet device although their personal information is protected. Consumers in Vietnam (54%), Singapore (51%) and Indonesia (50%) share the same view. However, consumers in the Philippines (57%) and Thailand (55%) revealed that they feel comfortable shopping online using their payment card detailed stored on smart devices.

Nielsen’s figures also reveal that 42% of Malaysian respondents use one payment card on a regular basis, while 40% use two, and 11% use three. Only 6% of respondents regularly use more than three cards.

The Nielsen survey, dubbedGlobal Survey of Saving and Investment Strategies is based on a sample of more than 30,000 internet respondents in 60 countries.

Get Malaysian business online

Do you know that in budget 2013, Malaysian government has announced a RM1,000.00 grant to help SMEs get online? It has allocated RM50 Million fund to help 50,000 micro entrepreneurs with priority given to the women entrepreneurs!

These are the Criteria You have to fulfill for the Grant: 

1) Malaysian aged between 18 to 65 years old, priority given to women entrepreneurs

2) Registered business (sole proprietary, partnership or sdn bhd) or business license with SSM

3) Have a website domain with .com.my/.my/.net.my/.edu.my/.org.my and maintain an active website

4) Subscribed to broadband or a registered member of Pusat Internet 1Malaysia (PI1M)

5) Local Bank Account registered with your name / business name

6) Priority given to micro-entrepreneur (less than 10 full time workers and annual turnover less than RM 200,000).

 

Common Q&A (In reference to the official FAQs)

Q: What’s the deadline for the grant application?

Starts from 1st January 2013 to 31st December 2013 or as early as the RM50 Million is fully allocated to qualified applicants.

You can start applying online at the official site of SKMM (MCMC). Strictly one application per individual or company.

Q: How would the grant being disbursed?

Directly into your registered bank account with your own name or business name.

Q: How long would it take for my application to be processed?

Within 30 days.

Q: How do i check the status of my application?

Via online at http://gmbo.skmm.gov.my/Public/Check, Just keyin your IC number and Reference No

Q: Is there any contract or signed agreement between the successful applicants with SKMM (MCMC)?
No.

Q: Any additional charges to apply for GMBO Grant?
No.

Q: Do I need to report to SKMM on how the fund is being utilized?
No. SKMM (MCMC) will have continuous efforts and methods to trace the effectiveness of the program.

Q: If I have a facebook page or blogshop, do I qualify for this grant ?

A facebook page or blogshop will not qualify. You will need to have a website with a domain ended with (.com.my /.net.my/.org.my/.edu.my)  or (.my) to market your business.

Any further enquiries ?

You can email to [email protected] or  call them at 1-800-88-4040 (Monday to Friday, 8.30am to 5.30pm). Take note the online application only operate from 7am to 11pm daily basis.

Official site at:

https://gmbo.skmm.gov.my/

Malaysia’s online shopping market size is estimated to increase from RM1.8 million in 2010to RM 5 billion next year, according to the finance ministry in its Economic Report 2013/2014 released today, Bernama news agency reports.

 

The report also reveals that Malaysia is the one of the top three countries in Asia on the average amount spent online in the past 12 months, thanks to the growth of online purchasing airline tickets and hotel bookings as well as the mature of epayments in the country. Companies should transform their traditional business to online business in order to be able to compete in future.

 

Other highlights in the report are:

  • Internet users is expected to reach 25 million in 2015, increased from 18 million in 2013;
  • Household broadband penetration rate had risen to 66.8 per cent as at June-end;
  • There are 42.6 million mobile subscribers in the country;
  • High penetration rate of social networks (91%) with 11.8 million Malaysians have Facebook accounts and more than 80 per cent of Malaysians access Facebook;
  • The adoption of ICT among SMEs was still slow due to limited financial resources, lack of technological knowledge and high cost of technical team and software applications;
  • Internet accessibility is low for SMEs due to high costs of band width and domain registration;
  • Only 100,000 of 645,136 SMEs having websites and 20 per cent of SMEs using ICT extensively in their daily operations; and
  • The spending on online advertising was only one per cent of the budget of Malaysian businesses.